Patient Resources

Our Primary Care Providers specialize in Family Medicine

Manage your account and your care online. Set up your account on our secure Patient Portal. You can request an appointment, request prescription refills, pay your bill, update your personal and family information, and ask clinical questions from anywhere, anytime from the privacy of your computer. Sign Up Today!


Most major insurance plans accepted. Contact your insurance carrier or our Billing Specialist at 904-538-0950 for more detailed information.

New Patient Forms

For your convenience, please bring completed forms to your first appointment.


For serious symptoms that could indicate a heart attack, stroke, life threatening illness or serious injury, call 911 or go to an emergency room. 

For Non-Life Threatening Emergencies call us first.  If you are truly having a health problem, know that our providers will do their best to help you. We know you and have your records and we can help determine which is best to treat you to avoid unnecessary trips to the emergency room.  

When you call after hours, please listen to the prompts and once you have listened to the prompts and if the call is still required you will be transferred to a live operator.  Be prepared to give your name, DOB and phone number, and a short description of your problem. Answering services will want this basic information to pass along to the provider on call.   Remember, our provider will be calling you, keep your phone handy. You should also have your pharmacy number ready in case you require a prescription.

Non-clinical issues, such as billing questions or referrals, should wait until morning. The same goes for routine healthcare requests, such as regular prescription refills and scheduling appointments.

Call our main number 904-538-0950
If you have any questions please let one of the staff know.
We appreciate all of you and want the best for you.

Insurance Glossary of Terms

Coinsurance: The insured person and the insurer share the covered procedures under a policy in a specified ratio. For example, the insurer may pay 80% of a procedure´s cost and the insured must pay the remaining 20%.

Co-Payment: A set fee paid by you for medical expenses upon each occurrence, such as a doctor’s office visit, pharmaceutical purchase, or other medical services.

Covered Expense(s): A medical expense that will be reimbursed to you or paid directly to the provider, according to the terms of the plan or insurance contract.

 The amount that you must pay within a specified accumulation period before the insurance company will reimburse you for eligible expenses.

 The person(s) in the insured’s family entitled to receive benefits under a plan.

Effective date:
 The date which an insurance policy becomes eligible to pay for claims.
Explanation of Benefits (EOB): A document sent to you when the plan or insurance company handles a claim. The document explains how reimbursement was made e.g., to the insured or to the provider, or why the claim was not paid, and if any additional information is needed. The appeals procedure should be outlined to advise you of your rights if there is dissatisfaction with the decision.

Family Deductible: A health insurance deductible that is based on the medical expenses of the collective members of a family rather than one individual.

Fee for Service:
 Traditional health insurance that puts no restrictions on choice of doctors, hospitals or medical services providers regardless of network affiliation.

Flexible Spending Account (“FSA”): An IRS regulated employee-funded medical expense reimbursement plan provided for in Section 125 of the Internal Revenue Code which allows you to pay for health premiums, over the counter medically related items, unreimbursed medical costs, and licensed child and dependent care costs with tax-free dollars. You determine the amount to be deducted regularly from your paycheck pretax. You do not pay federal, state, or local income tax, nor will you pay any social security taxes on the amount deducted. The money is placed in an account for future reimbursements to you. You must use the money to pay these bills or any unused amount reverts to the employer at the end of the year.

Gatekeeper (Primary Care Physician): A health professional within a managed-care environment who determines the patient’s access to treatment. The primary care physician treats the patient and determines necessity of access to further treatment and specialists.

Generic Drugs: Prescriptions that are identical, or bioequivalent to a brand name drug in dosage form, safety, strength, route of administration, quality, performance characteristics, and intended use. They are typically sold at substantial discounts from the branded price.

Group Insurance: An insurance program designed to offer health insurance to persons belonging to a group (business, association, professional group, etc.) and their families. As a group, premiums are typically less expensive and choice of benefits broader than purchasing individual health policies.

Health Maintenance Organization (HMO): An organization that provides a wide range of comprehensive health care services for a specified group of enrollees for a fixed, pre-paid premium, regardless of the amount of actual services rendered. Generally, referrals for tests and specialist must be pre-approved. The employee and his/her dependents have no choice of the physician unless he/she is in the HMO.

Insured: The policyholder (e.g., the employer) or beneficiary group (e.g., the employees).

Insurer: The insurance company

Managed Care: Various plans that put limits on the number and types of treatments as well as the health care service providers and facilities that are covered. Each recognized provider agrees to a negotiated fee structure for health care procedures, thus lowering costs for both the insurance company and the insured. Managed care is provided through managed indemnity plans; Preferred Provider Organizations (PPOs), Exclusive Provider Organizations (EPOs), Health Maintenance Organizations (HMOs), or any other cost management environment.

Network Providers: 
Limited grouping or panels of providers in a managed care arrangement. You may be required to use only network providers or may have financing liability for using non-network providers for medical services.

Out of Network Providers: 
Medical services obtained by managed care members from unaffiliated or non-contracted health care providers. Often, such care will not be reimbursed unless previous authorization is obtained.

Out of Pocket Expenses:
 That percentage of medical expenses paid by you for deductibles, co-payments, or if you receive medical services from a provider not associated with the approved network.

Physician Assistant (PA): A medical provider that practices in the full scope of medicine as directed under supervising physicians. PA’s are formally trained to provide diagnostic, therapeutic, and preventive health care services. Working as members of the health care team, they take medical histories, examine and treat patients, order and interpret laboratory tests and radiology, and make diagnoses. All states require physician assistants to complete an accredited graduate education program and to pass a national certification exam in order to obtain a license.

Pre-Authorization: Previous approval required for referral to a specialist or non-emergency health care services.

Primary Care Physician:
 In a HMO or PPO plan that includes this requirement, the program-approved health care provider whom you must contact first with all medical concerns. Generally is a non-specialist who provides basic routine medical care, initiates referrals to a specialist, and provides follow-up care. Referrals are generally to other contracted providers and contracted hospitals. See Gatekeeper.

Appointments – Call 904-538-0950

Monday 8am – 5pm
Tuesday 8am – 8pm
Wednesday 8am – 5pm
Thursday 8am – 5pm
Friday 8am – 5pm

We are closed for lunch from 12:00pm to 1:00pm every day

Our Location

Conveniently located at Baymeadows Road & 295
9191 RG Skinner Parkway Suite 603
Jacksonville, FL, 32256

Patient Portal

Your patient health record is a free service made available for you by First Coast Family Medicine. With information about your allergies, medications, prescriptions and lab results, your portal account is an easy way to access your health information in one convenient place. You can log onto your portal and pay any balances you might have. And don’t forget, all of the secure data in your portal is owned and controlled by you.